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Terms and Conditions

1. Legal

Hero Carers Limited is a private limited company registered in England and Wales with Company Number 11628039 and our Registered Company address is Unit 6, Quebec Wharf, 14 Thomas Road, London E14 7AF.


Hero Carers is a connection service between Care Seekers and those providing care services, Care Givers.

Hero Carers provides Service Providers and Service Users with technical tools and means allowing them to connect via the Platform in order to enter into a work or services contract.

Hero Carers does not provide Care to Care Seekers nor do we employ or supply Care Givers. Our Services allow Users to connect only and Hero Carers shall not be party to any agreement between a Care Giver and Care Seeker for the provision of Care.

2. Terms

You acknowledge use of the website is subject to the following General Terms and Conditions. By using the website, the Users acknowledge that they have read, understood and unreservedly accept these General Terms and Conditions and that they accept the privacy and personal data protection policy.

Hero Carers reserve the right to amend and update these General Terms and Conditions as well as the Privacy and Personal Data protection Policy at any time.

It is advised that all Users keep up to date with these Terms and Conditions.

These Terms shall apply to all Users of our Service using our Platform:

3. Definitions

‘Platform’: This denotes the structure put in place by Hero Carers, this can be accessed online at the following address:

‘Service’: This denotes all paid or free services offered by the Platform.

‘Member’: This denotes a Service Provider or Service User and Care Seeker or Care Giver, Child Minder or Babysitter using the Hero Carer Platform.

‘Service Provider’: This denotes a Member registered on the Hero Carers Website willing to carry out the assignment requested by the Service User. The Service Provider may be a Care Giver, Childminder or Babysitter.

‘Service User’: This denotes a Member wishing to hire the services of a Service Provider via the Platform.

‘User’: This denotes any person using the Platform.

4. Registration

4.1 You will need to register by completing the dedicated form and confirm you have read the Terms and Conditions with us through the Website to access the Platform.

4.2 Understand and agree to be bound by these Terms and Conditions.

4.3 Are at least 16 years old.

4.4 Are resident in the United Kingdom.

4.5 You have authorisation to work in the United Kingdom.

4.6 You have public liability insurance and are without a criminal record.

4.7 Are legally capable of entering into a binding Contract.

4.8 Members agree to:

A.  Provide true, accurate, current and complete information about yourself and, where relevant, the individual requiring Care.

B. Maintain and in a timely fashion update the Registration Data to keep it true, accurate, current and complete.

Members must specify a valid e-mail address which will allow them to confirm their registration as well as a telephone number on which they can be contacted.

Hero Carers reserves the right to accept or refuse any registration in the event of non-compliance with these Terms and Conditions.

You acknowledge that we may edit, modify or remove any parts of Information which we consider is in breach of any of the provisions of these Terms and Conditions, and/or suspend or terminate your access to the Service and Platforms without notice.

Members agrees to personally use the Platform and refrain from allowing any third-party access thereto in their place or their behalf.

Members agrees to ensure that their Username and Password are kept private and confidential at all times.

Members are held solely responsible for all Assignments using their Username and Password.

Members are solely responsible for the content, accuracy, and completeness of any Information uploaded to the Website, and agree to provide only true, accurate, current and complete information. You also accept all liability arising out of or in connection with your processing and transmission of any information on the website.

4.9 We may use your registration Data to administer your usage of Our Service and in the provision of the Platform to you. In addition, we may also use your Registration Data to support your engagement with any other User.

We will not, except as set out in these Terms and Condition, disclose confidential or sensitive information about you to other Users or third parties without your consent. We will only provide information to other Users in order to allow them to decide whether or not to engage your services.

We use Mailchimp as our Marketing Platform. You acknowledge your information will be transferred to Mailchimp for processing. If you wish to unsubscribe to Mailchimp please contact them directly.

5. Intellectual Property Rights

You acknowledge that all present and future copyright and intellectual property rights subsisting in, or used in connection with, the Service and any part of it (the ‘Rights’), including the manner in which the Service is presented or appears and all information and documentation relating to it is our property (or that of our licensors), and nothing in this Agreement shall be taken to transfer any rights to you.

6. Tools

Once your Registration has been confirmed you will be eligible to use the Tools on the Platform. The Terms and Conditions applicable will vary depending on whether you are a Care Giver or Care Seeker.

6.1 Once a booking request to provide Care, Child Minding or Babysitting has been made by a Care Seeker and accepted by a Care Giver, the Care Seeker and Care Giver may communicate via the Platform or directly to discuss details for the completion of the Care.

We shall not be a party to any agreement for the delivery of Care (the ‘Care Contract’) and the Care Giver, as a self-employed contractor, and the Care Seeker/User will contract directly between themselves.

7. Care Contracts

Care Contracts shall be governed by English law and the parties shall submit any disputes arising from the Care Contract to the exclusive jurisdiction of the English courts and in performing their respective obligations under the Care Contract, each party shall comply with these Terms and Conditions.

Hero Carers are a provider of technology platform services only, the Platform. We do not provide Care nor are we responsible for managing, directing or overseeing the provision of Care provided by Care Givers, Child Minder or Babysitter nor the conduct of Care Seekers, including but not limited to, failure or refusal to pay for Care received.

Hero Carers are a disclosed agent allowing for Care Givers, Child Minders or Baby Sitters to advertise their services on the Platform.

Hero Carers provide no gurantee as to character, capability or suitability of Care Givers, Child Minders, Babysitters or Au Pairs. It is the sole responsibility of the Client to carry out all due diligence checks.

Hero Carers will not be party to any agreement for the provision of Care by a Care Giver, Child Minder or Babysitter to a Care Seeker and any such agreement shall be between themselves as the parties may agree including third parties.

Nothing contained in these Terms and Conditions shall render the relationship of the Care Giver, Child Minder or Babysitter to us as that of an employee, agent, partner or worker and the Care Giver, Child Minder or Babysitter shall not hold him or herself out as such.

Care Givers, Child Minders or Babysitters acknowledge that any Care provided by them to any Care User is provided in their capacity as independent self-employed contractor engaged by the relevant Care Seeker.

Care Givers, Child Minders or Babysitters acknowledge that any Care provided by them to any Care User is provided on the basis of a direct engagement by the Care Seeker. If a Care Giver, Child Minder or Babysitter subsequently becomes an employee, agent, partner or worker of ours by function of law or is otherwise deemed to be so by the relevant authorities then that Care Giver, Child Minder or Babysitter shall pay or reimburse any tax and/or national insurance payments due from us to the relevant authorities and shall indemnify us for any loss suffered or cost incurred as a result.

Hero Carers are not obliged to have any involvement in any dispute between Users, except as required by law. If a concern or complaint is raised with us, it is at our discretion what action, if any, we decide to take.

Service Providers may cancel an Assignment free of charge and without any compensation to the Service User.

Hero Carers reserves the right to terminate a Member’s account in the event of excessively frequent cancellations.

8. Ratings

Ratings will be intergrated onto the Platform in due course.

Once work has been carried out by a Service Provider, the Service User will be invited to leave a comment on the quality of the Assignment completed by the Service Provider and give them a rating. The comments and ratings left by Service Users can be viewed by other Users on the Service Provider’s profile.

Hero Carers reserves the right not to publish the rating given in the event of abuse or if the rating appears inappropriate.

Service Providers agree that their Assignments may be rated by Service Users and are aware that this will take place on the Hero Carers Platform.

If the Service Provider has received at least one rating, the average rating of between one and five stars will be published online next to the Service Provider’s (Care Giver, Child Minder or Babysitter’s) Profile. With each new rating a new average will be established and automatically updated on the Platform.

The rating grading criteria are based on the following:

  1. Punctuality
  2. Quality of Work
  3. Communication Skills
  4. Enthusiasm
  5. Reliability

9. Care Seekers

We do not verify the Registration Data of any Care Seekers and we are not responsible to you should any User give inaccurate information to you. You are responsible for your own safety when meeting a Care Seeker and you agree that such contact is at your own risk and that we are not responsible for anything that arises as a result of such contact.

9.1 You warrant and represent that neither you or any resident of the premises in  which the Care, Child Minding or Babysitting is to be provided have been the subject of a restraining order, been listed on the sex offenders register and/or been convicted for any offence involving violence, abuse, neglect, fraud, theft, dishonesty, drugs or sexual misconduct.

9.2 You are not verbally or physically abusive towards any Care Giver, Child Minder or Babysitter.

9.3 You do not request the care Giver to carry out any duties they are not suitably qualified to do so, administer medical care or undertake any invasive medical procedures.

9.4 You hold full responsibility for verifying that any Care Giver, Child Minder or Babysitter providing you with Care holds sufficient insurance cover for that provision of Care.

9.5 We may at our discretion refuse to continue allowing you to book Care from Care Givers, Child Minders or Babysitters who list their services on the Platform.

10. Use of our Service

Hero Carers will use our reasonable endeavours to make Our Service available to you at all times. From time to time the Platform and/or Website may be unavailable to you if we carry out routine maintenance or repairs, or due to the unavailability or failure of the internet.

We have the right to revise and/or amend these Terms and Conditions from time to time without notice to you.

All Users will be subject to the Policies and these Terms as in force at the time that you post, apply for or accept Care, or otherwise use Our Service.

All material on the Platform and/or Website is the property of Hero Carers Limited and is protected by copyright.